Refund eligibility depends on:
Refunds for tour and safari packages are tiered by timing:
A non-refundable deposit of 30% of the total booking value is required to secure your booking and date.
The deposit is payable upon confirmation of the itinerary and is non-refundable under all cancellation scenarios.
The remaining balance of 70% is due no later than 14 days before the scheduled departure or event date.
Failure to settle the final balance by this deadline may result in automatic cancellation of the booking without refund of the deposit.
Flight refunds are subject to airline rules and fare conditions. Some discounted tickets may be non-refundable.
Refunds for accommodation depend on the cancellation policies of the relevant hotels, lodges, and Airbnb hosts.
The following charges are non-refundable:
Approved refunds are processed within 7–14 business days for mobile money or bank transfers.
Refunds may not apply for events beyond reasonable control, including:
To request a refund you must provide:
Requests must be submitted through official company communication channels.
Email: avinterraexpeditions@gmail.com